Privacy Policy

Last updated: 2024-11-01

Welcome to Sputnik WonderWash. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at www.sputnikwashingmachine.co.za and use our services.

By using our Site, you consent to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

1. Information We Collect

We collect the following types of information from you:

  • Personal Information: When you make a purchase or contact us, we collect personal information such as your name, email address, phone number, billing address, shipping address, and payment information.
  • Cookies and Tracking Technologies: We use cookies to track the contents of your shopping cart and enhance your experience on our Site (as outlined in our Cookie Policy).
  • Log Data: We automatically collect certain information when you visit our Site, such as your IP address, browser type, referring URLs, pages visited, and other activity on the Site.

2. How We Use Your Information

We use your personal information to:

  • Process your orders and provide you with the products you request.
  • Communicate with you about your orders, provide customer service, and respond to your inquiries.
  • Enhance your shopping experience, including remembering your cart items.
  • Comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures, including encryption and secure payment processing, to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with trusted third parties who assist us in operating our Site, conducting our business, or servicing you, such as:

  • Payment processors, such as PayFast, to process your transactions.
  • Shipping providers to fulfill your orders.
  • Service providers who help us with Site maintenance and customer service.

We may also disclose your information if required by law, such as to comply with a subpoena or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Cookies

We use cookies to track the contents of your shopping cart and improve your experience on the Site. For more details, please refer to our Cookie Policy.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to your personal information if it is inaccurate or incomplete.
  • Request the deletion of your personal information, subject to certain legal obligations and retention periods.

To exercise these rights, please contact us at info@sputnikwashingmachine.co.za.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will take steps to ensure it is securely deleted or anonymized.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated 2024-11-01 date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: